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Please note

• Promotional voucher codes may not be used in conjunction with a partnership discount.
• Promotional voucher codes are only available for day tickets, they may not be redeemed against season ticket purchases.
• Promotional voucher codes may not be redeemed against bookings where the date of your visit is after the code has expired.
• Changing the number of items in the basket will remove your currently applied discount. However, you can reapply the code and the correct amount will be deducted.
• Tickets are valid only for the date selected.
• Tickets bought online are non-refundable, unless the Parc is closed.
• Please bring proof of payment with you.
• Disabled visitors and Carers must show proof of disability.
• Carers tickets are only valid with a paying ticket.
• No child under the age of 14 will be admitted to the Parc unless accompanied by an adult.
• With the exception of assistance dogs, no dogs are allowed in the animal parc but well behaved dogs are allowed in the café and on the patio outside the café.
• The visitor houses are kept at about 24 to 25 degrees all year round, so please bear this in mind when dressing for your visit.